Voiceflow based Notifications on business communication apps
What is a notification on a business app exactly? FlowBridge allows you to connect Discord, Slack or Microsoft Teams as a notification service. This allows you to import the FlowBridge Alerts custom function in to your voiceflow build, and set a message in the function. When triggered, FlowBridge will send an alert to the chosen business app with the message.
This is a simple, yet powerful concept. It essentially allows you to notify yourself, or a business about things that happened in the flow. Here are some potential use-cases for it:
You want to send a notification on your Slack about an API error the in the flow
A call-to-action has been achieved and you want send a message on your Microsoft Teams server that a new user has successfully signed up for something
When a user wants to speak to a person, you can trigger an alert to a Discord/Slack server notifying you should initiate human handoff for a conversation
Many more things that require you to be notified about something
Important note: The function will not work if using the Run in the designer. It requires testing through one of the social channels.
How to use it?
You need 2 things to make this work
You will need to download the custom function below and import it to your Voiceflow build
If it shows up a bunch of text rather than a download, press CTRL + S (or Command + S for mac) to download the page and save it as
FlowBridge_Alert_20240424.jsonImport the custom function in to your voiceflow project and select the "Function" step, drag it to your canvas and select the newely added function from the dropdown.
You will need to generate a webhook for one of the supported platforms (Slack, Discord, Microsoft Teams)
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