Client & Admin Panels

FlowBridge Connect is meant to be used as a white-labeled solution for both your integration needs, and sharing with your client. For this reason there are 2 sections available in your FlowBridge Connect environment, the Admin Panel and Client Panel. Let's go a bit deeper in to the differences.

Admin Panel

The admin panel is meant to be used by you as a service provider/developer. Here is where you can manage your FlowBridge Connect environment. You create new client companies, integrations, add voiceflow projects, create users, change layout and much more.

Essentially, the admin panel is the brain of your entire FlowBridge experience. Normal user accounts can not access this part of the site.

Client Panel

This is the central hub for your clients to view and manage their chatbots. Here they can see analytics, view chat messages between users and the chat bot and initiate handoff mode to jump in to the conversation.

You as an Admin can create new users and associate them to a specific Client Company you created. These users can login to your FlowBridge Connect environment using the sub-domain name you chose during registration. Users will only be able to see and manage Voiceflow projects that have been associated with the company they are associated with. The are able to change which project they are looking at through the drop-down menu at the top of the client panel.

Human Handoff (Live chat)

You can read more about the human handoff/live chat functionality on the Human Handoff (Live chat) page