To integrate WhatsApp with your Voiceflow project, you will need to follow the same steps as shown in the quick start section. In short, in the admin panel, you will need to:
Create a Client Company
Create a Voiceflow Project and associate the Voiceflow project to the Client Company
Create a Client Integration and associate the Client Company & Voiceflow Project to the integration.
WhatsApp Specific Steps
Once you're on the Create Client Integration page, and have selected WhatsApp as the social channel, you will have some options to choose from. First of, you will need to choose a provider. There are 2 provider types:
FlowBridge (Meta API) - ✅ RECOMMENDED
This option is the quickest and easiest way to connect. Once selected, you will see a button Login with Facebook which will open a popup allowing you to connect your Facebook/Meta account. From here you can choose to create a new or use an existing business asset and WhatsApp business account.
You will be prompted to put in a phone number and receive a one-time pin code through SMS or Phone. Once you've validated your number, you can continue on in the embedded login flow until it closes. Once closed, FlowBridge will try to make a connection to WhatsApp. You will need to select which number/whatsapp business asset you want to connect and click on create .
Once the creation is complete, you're ready to go! Go ahead and open WhatsApp and try to send a message to the number. Your voiceflow flow will now respond as per your configuration.
Manual method (As part of FlowBridge) - ❌ NOT RECOMMENDED
Optionally, you can create your own app on https://developers.facebook.com and connect your own API token here. This allows you to have more control over the connection though we do not provide support for this method and is only advised for expert users who require that extra level of control.
If you do end up using this method, you will need to create the integration, and on the view integration page, you will see a button on the top right which allows you to get the Webhook URL and Verification code.
360Dialog - ❌ NOT RECOMMENDED
For those who already use 360Dialog as their WhatsApp provider, you can simply put in the WhatsApp acces token provided to you by 360Dialog and your Phone Number ID. This then make all queries to 360Dialog rather than the Meta API directly.
This method is not recommended nor do we provide support on it. You should should contact 360Dialog support for any issues
Extra Considerations
Meta only allows a phone number to be connected to the Business Asset/API OR WhatsApp for business app. It can not be connected to both at a time
Cards must have at least 1 button, and no more then 3
Buttons (on cards or otherwise) only allow for a total of 20 characters for WhatsApp
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